Hi guys
Have been asking the factory today. Sorry for the late response.
Let's get the conclusion first.
We will do the replacement for the customer,
Or, give you a refund on Reta.
But this does not mean we admit it's 100% the product quality issue on products,things could happen as there is large quantity of products. Probably, it's the quality issue, we are not sure, the Reta not in my hand, we try to offer the best customer service as possible.
There are many reasons causing the cloudy Reta,
What the factory side suggestion is to use Sterile water just to avoid cloudy problem caused by other reasons like bac water quality, sodium etc...
I have read many articles and many user posts, Correct, all doesn't say Can't mix Reta with Bac water, some users have cloudy issue on Reta, so looks like it's not a rare issue on it.
We have customer mixing Reta with Bac water , never any issue, 5mg, 10mg, 15mg, 30mg and even 60mg, never any issue, I guess they know how to mix it properly.
This is your first time ordering from us, and you said you are not new on Reta, so that's it.
We'd prefer to give you a refund on Reta, coz This is simple, not worth both of us spending too much time on it.
Customer @
JustMakeItHappen
please take a picture of the Reta all 10 vials must be used or mixed or whatever, to prove all 10 vials no longer re-useable.
Refund will be done in minutes.
Thank you guys for being a customer.