Placed my second order, going with Gen
This is after about 4 days from submitting the customer support ticket.
“I'm sorry for the inconvenience. The missing products are restocking and cannot be reshipped, you are offered to take the store credit, please confirm?
Looking forward to your reply.
Thank you for your patience and cooperation!
“
I confirmed, didn’t receive the store credit yet, but I expect next couple of days it will process.