Dropshipping allows you to operate an online store without holding inventory. When a customer places an order, it is directly forwarded to the supplier who handles the fulfillment and delivery. This process streamlines operations, reduces overhead costs, and allows you to focus on marketing and customer service.
1. Customer Places an Order
A customer visits your online store or pharmacy and places an order for a product.
The order details, including customer information, product selection, and payment, are captured by your online platform.
Order Confirmation and Payment Processing:
2. Order Processing
Your platform confirms the order and processes the payment through integrated payment gateways.
Once the payment is successfully processed, an order confirmation is sent to the customer via email.
3. Automatic Order Forwarding
The order details are automatically forwarded to the dropshipping supplier or manufacturer.
This integration ensures that you don’t need to manually relay orders to the supplier.
4. Supplier Receives the Order
The supplier checks their inventory and confirms the availability of the ordered product. The product is then packed according to the standards required for shipping, including appropriate packaging materials to ensure safe delivery.
5. Shipping and Delivery
Tracking information is generated and shared with your platform, which then forwards this information to the customer.
6. Notification and Updates
Throughout the process, the customer receives notifications about the status of their order, including confirmation, shipping, and estimated delivery time.
Any updates or delays are communicated promptly to keep the customer informed.
7. Delivery and Customer Receipt
The shipping carrier delivers the product to the customer’s specified address.
Upon delivery, the customer receives the product and can inspect it to ensure it meets their expectations.
8. Customer Support:
If the customer has any issues with the product (e.g., defects, wrong item), they can contact our 24/7 customer support.
Our customer support team coordinates with the supplier to handle returns, replacements, or refunds as necessary.
1. Customer Places an Order
A customer visits your online store or pharmacy and places an order for a product.
The order details, including customer information, product selection, and payment, are captured by your online platform.
Order Confirmation and Payment Processing:
2. Order Processing
Your platform confirms the order and processes the payment through integrated payment gateways.
Once the payment is successfully processed, an order confirmation is sent to the customer via email.
3. Automatic Order Forwarding
The order details are automatically forwarded to the dropshipping supplier or manufacturer.
This integration ensures that you don’t need to manually relay orders to the supplier.
4. Supplier Receives the Order
The supplier checks their inventory and confirms the availability of the ordered product. The product is then packed according to the standards required for shipping, including appropriate packaging materials to ensure safe delivery.
5. Shipping and Delivery
Tracking information is generated and shared with your platform, which then forwards this information to the customer.
6. Notification and Updates
Throughout the process, the customer receives notifications about the status of their order, including confirmation, shipping, and estimated delivery time.
Any updates or delays are communicated promptly to keep the customer informed.
7. Delivery and Customer Receipt
The shipping carrier delivers the product to the customer’s specified address.
Upon delivery, the customer receives the product and can inspect it to ensure it meets their expectations.
8. Customer Support:
If the customer has any issues with the product (e.g., defects, wrong item), they can contact our 24/7 customer support.
Our customer support team coordinates with the supplier to handle returns, replacements, or refunds as necessary.
