Terrible customer service, no product for 70 days!

[RoySimpson]

Hope this gets worked out for you 100%

 

[jasonhill800]

I've received your details mate @Teecee , and checking the status with the team, please allow me sometime. I'll get back to you ASAP.

 

[ROIDDERS]

I hope so. You would think customer service would communicate that with their customers, especially after we are on month three and the third time they are trying to ship something....

its important to contact the right person. jasonhill is the rep on here to take care of you.

 

[2Thick]

It is terrific to hear all of these positive comments about them. As I stated in my original post, I had several very successful experiences with them before this. They were ignoring my requests. I understand you want to defend them, but they were ignoring me. Let's call it what it is. I am encouraged by this community saying that Napsgear will get this sorted out.

napsgear is terrific. they will figure this one out. i think its an example of lost package/seized packages. its the risk of ordering international

 

[Noah Wixx]

Because of everyone's positive comments, I just placed a new small order with napsgear. I 100% made sure it was US Domestic. I also learned from reading on this forum about domestic-supply.com and placed a small order with them also.

View attachment 28830

Napsgear is top notch and a very credible source plenty guys on here utilize Napsgear and love them, especially Genza pharma very popular brand.

As far as domestic supply goes, fantastic source and greg is the man! I typically order domestic all the time and 2-7 days maximum is the typical wait time for the package to reach me, ive ordered domestic a few times and never had any issues.

Either way both sources are A1 in my book.

 

[Ulter]

I hope so. You would think customer service would communicate that with their customers, especially after we are on month three and the third time they are trying to ship something....

If you are in a rush in the future, don't do International.

 

[Teecee]

If you are in a rush in the future, don't do International.

I wasn’t in a rush. I ordered this almost 3 months ago, don’t have the order, and I still have product left over from the order I placed in 2024. This is not about getting things in a rush. I’ve stated that about 5 times now.

 

[Teecee]

its important to contact the right person. jasonhill is the rep on here to take care of you.

I know that now. I contacted napsgear support via the website.

 

[Teecee]

I've received your details mate @Teecee , and checking the status with the team, please allow me sometime. I'll get back to you ASAP.

Thank you!


I actually have tracking information from napsgear that works now. First time in 3 months. That’s progress!

 

[Ulter]

I wasn’t in a rush. I ordered this almost 3 months ago, don’t have the order, and I still have product left over from the order I placed in 2024. This is not about getting things in a rush. I’ve stated that about 5 times now.

okay man. chillax. i'm just saying with international a lot of things can happen. things are very fked up right now with the tariffs.
also back in the old days we would order international all the time and half the time we would get nothing and we were out of luck. sources had no reship policies. napsgear takes care of their customers. worst case ask them for a credit and use that credit to order domestic

 

[Teecee]

okay man. chillax. i'm just saying with international a lot of things can happen. things are very fked up right now with the tariffs.
also back in the old days we would order international all the time and half the time we would get nothing and we were out of luck. sources had no reship policies. napsgear takes care of their customers. worst case ask them for a credit and use that credit to order domestic

What part of my response to you made you think that I needed to be told to chillax? You made assumptions without reading my previous posts that would have answered your assumptions.

After two months I asked for a refund and they ignored me. Didn’t even address my request.

 

[ballin2504]

I’m sure they will get you taken care of

 

[Ulter]

What part of my response to you made you think that I needed to be told to chillax? You made assumptions without reading my previous posts that would have answered your assumptions.

After two months I asked for a refund and they ignored me. Didn’t even address my request.

sorry I am very old school and come off as brash sometimes. i once made my daughter and her husband run out of my house screaming over a misunderstanding too over something i said on thanksgiving over a football game. he turned the channel to the parade during the game and i called him a bitch. i wasn't trying to be nasty but they took it that way. i just wanted to watch the game !

what i meant was napsgear is not going to rip you off. worst case they will get you a credit. the person you talked to before has the same access to the stuff you do. so all you can do is wait. the tracking won't show a thing until it clears customs. i've got a pack right now also from napsgear that is waiting to get through customs. it could hit today or it could hit in a month. who knows. customs sometimes doesn't even look at that package they just let it through.

 

[ROIDDERS]

Thank you!


I actually have tracking information from napsgear that works now. First time in 3 months. That’s progress!

that means it cleared customs
does it give you an ETA?

 

[25homes]

They will get you

 

[Teecee]

My stuff came in yesterday, 77 days later. I do find it interesting that things only started happening AFTER I made a post here. Maybe that was just a coincidence.

 

[Teecee]

Domestic supply order came in 3-4 days. I guess I found a new supplier.

 

[jasonhill800]

My stuff came in yesterday, 77 days later. I do find it interesting that things only started happening AFTER I made a post here. Maybe that was just a coincidence.

Brother, It was international order which normally takes 3-4 weeks for delivery. But the delay in your order is due to unforeseen tariffs and customs-related issues, which, unfortunately, are beyond our direct control.

If you order it from USA domestic then you can expect the delivery in 1-2 weeks.

Kindly check your pm.

 

[Teecee]

I understand that. I also understand that tariffs do NOT prevent a customer service person from responding to my official support tickets for 10+ days. Or maybe Trump has created tariffs on good customer service and communications, too.

The issue has been resolved. Let's let it rest.

I appreciate everyone's input and help. I plan to use Napsgear again, primarily due to the positive comments from this community.

 

[going2cycle]

I understand that. I also understand that tariffs do NOT prevent a customer service person from responding to my official support tickets for 10+ days. Or maybe Trump has created tariffs on good customer service and communications, too.

The issue has been resolved. Let's let it rest.

I appreciate everyone's input and help. I plan to use Napsgear again, primarily due to the positive comments from this community.

@Teecee you going to get your cycle log up? we waiting