On November 25, the customer told me that our mailed product was expired, 17 kits of Tirz, and sent us pictures and asked us to refund him. And he commented on the eroids website. Due to a small number of products there was an error made by the production workers, the printed production date was wrong on the outer packaging and the shelf life was one day before the production date. When the customer sent us a message, we found out that the date in the picture was printed correctly, after which the customer sent me other products with wrongly printed packaging, citing the error in sending the picture as the reason. We agreed to resend the product and send 3 more kits of Tirz for a total of 20 kits of Tirz from our international warehouse.
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On November 28, he asked me for a tracking number. When he learned that there was no tracking number, he wanted a refund or exchange. Since the US warehouse did not have enough products, the customer asked to resend more products in addition to the 20 kits of Tirz, but we refused to do so. Finally, we reached a consensus with the customer to wait and ship from the international warehouse.
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On November 30th, the courier company told us that since the customer did not want to ship via USPS, they would need to file a declaration and pay an additional fee, and could be seized by customs. Or we could give the customer a refund. After talking with the customer, we decided that the extra cost would be paid by our company.
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On the afternoon of November 30, we received a message from another customer and learned that the misprinted product image on the package used by this customer was not real, but rather a stolen image from someone else.
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On December 9, we received another message from the customer. He said he received the product with the wrong packaging again. We agreed to resend the product again.
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On December 13, the customer said the parcel was seized by customs and sent pictures. After verification, the parcel had been signed for on October 31st, and the products in the parcel were not the same type of products as in the order and the amount was not the same, so we refused to refund the money. Subsequently, the customer commented on the website that we are scammers.
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