EVIDENCE LOG – CONVERSATION TRANSCRIPT
Context:
Conversation between Buyer and Monica Liu regarding a purchase of Primo with reship, shipping risk via PostNL, and a later refund dispute.
SECTION 1 — INITIAL DISPUTE
Monica Liu:
"Okay, peace is better for everyone. But if you're unkind, don't blame me for being unjust."
Buyer:
"You offered primo with reship when I paid, knowing where I was located. Who took that away from our deal."
Buyer:
"I paid you right away, I was patient and wanted to work something out. I fail to see where I am being unkind, up until you called me untrustworthy and greedy?"
Monica Liu:
"You know how strict your country's customs are. We are professionals, and PostNL isn't friendly to your country. I suggested you don't use PostNL and use that 100% safe shipping method. But you insisted, even after I told you it's unsafe, and still chose to send it. Because you know that it's not you who will bear the loss, but us."
Buyer:
"No, you offered reship BEFORE I made the purchase. You should have said "no reshipping because we have to use PostNL to send it" and that would've been fine. I even write that in the review."
Buyer:
"You threatening to dox a customer is what is going to absolutely destroy you though. Trust and anonymity. The two biggest things by far in this game."
SECTION 2 — REFUND DISCUSSION
Monica Liu:
"You said you wanted a refund as soon as possible, and I processed it for you immediately. I thought we had resolved the matter, but you still harbor resentment towards me and immediately started filing a lawsuit against me after we completing the payment. I processed your full refund, spent time and effort patiently handling your order, and considered the safety of your package. What did I ultimately get from you?"
Monica Liu:
"You know trust is the most important thing, and I trusted you to return the money. I hoped there was still a shred of genuine affection between us, even if the business deal fell through, there would still be something between us. But what did you do to me? You started to slander and accuse me."
Buyer:
"You did this to yourself. Threatening to dox a customer is absolutely fucking insane."
Monica Liu:
"I didn't actually expose you, but what did you do to me?"
Buyer:
"What did I do to you? I am writing an honest review with screen shots to back it up. Let the people decide?"
Monica Liu:
"Trust is mutual. I spent time and effort on this and even gave you a full refund. What did you do in return?"
Buyer:
"You tell me what I did."
Buyer:
"Have I lied? Gone back on our deal?"
Buyer:
"Threatened to doxx you?"
Monica Liu:
"You tried to ruin my business because of your greed."
SECTION 3 — AGREEMENT DISPUTE
Monica Liu:
"Did I break our agreement? Did I process your refund?"
Buyer:
"What greed? You went back on our deal? I am posting a review with screen shots. I am not lying or making things up."
Buyer:
"You sold me primo with reship."
Buyer:
"Did I get primo with reship?"
Monica Liu:
"Did I refund for you?"
Monica Liu:
"Did I tell you PostNL is not safe?"
Monica Liu:
"Did I tell you change a 100% safe method?"
Buyer:
"When you took the order, did you know where you would have to ship the primo?"
Monica Liu:
"I told you everything."
Buyer:
"When you offered a reship, did you know where you would have to ship the order?"
Buyer:
"What changed for you?"
Buyer:
"I told you what I wanted and where I needed it, you offered a reship."
Buyer:
"Why would you do that?"
Buyer:
"I didn't need the pills or oils you could offer with 100% safe method. I clearly needed primo, which why I bought primo."
SECTION 4 — SHIPPING RISK STATEMENTS
Monica Liu:
"I suggest we process your refund now if you don't want to take the risk. But what about you? You want us to try it out first, even if it's not safe, and we still reship."
Buyer:
"Show me."
Monica Liu:
"PostNL is not safe, why you do insist PostNL? If it is seized, we still reship."
Monica Liu:
"If PostNL fails this time, it will likely fail again next time...."
Buyer:
"Show me where in the conversation you did this?"
Buyer:
"If the package is seized, the loss for us is less than the loss of processing a refund for you now dear."
Buyer:
"This is what you said."
Buyer:
"The loss for you is LESS with a seizure than a refund."
Buyer:
"ALL YOUR WORDS."
Buyer:
"And that is why I told you I was willing to try a shipment."
SECTION 5 — FINAL STATEMENTS
Buyer:
"Listen, I have the entire conversation screenshot. I can share the whole thing word for word in the review if needed. And then the people can decide if I am a greedy untrustworthy customer, or if you lied and went back on our deal."
Buyer:
"You said the loss for you would be LESS with a reship than a refund?!"
Buyer:
"Read the words."
Monica Liu:
"Yes dear, so I refund you now, but you want we ship it first and the reship free. Even if you know it will be unsafe, you still insist this."
Buyer:
"Because you said the loss would be less with a reship."
Buyer:
"If you had said you would prefer a refund, I would've accepted right away."
Buyer:
"You got the words mixed up. Did you mean to say the loss would be less with a refund than a reship?"
Monica Liu:
"It's a very minor communication issue, with no loss to either party. Why do you insist on doing something that damages everyone's reputation?"
Buyer:
"You threatened to doxx me."
Buyer:
"It's the biggest sin in this game."
Monica Liu:
"You threatened to doxx me."
Buyer:
"I never threatened to doxx you."
Buyer:
"I am only sharing what we have talked about. No personal information about you or your address."
Monica Liu:
"If you insist, I respect your choice. Justice resides in the hearts of the people; let everyone judge."
