Placed a large order (more than $1k & a lot of money for me) with UPsteroid for my upcoming bulk from a domestic warehouse. Domestic for fast delivery and no customs.
8.29.25 - Placed and paid for order
- Payment is confirmed / validated
8.30.25 - Email stating order is in preparation
9.2.25 - Another email stating or is in preparation
9.5.25 - Emailed them to double confirm my mailing address
9.8.25 - Email from them saying to wait for tracking
9.9.25 - Email from them saying thank you for your patience
9.11.25 - Email from them saying my order can't be filled
- Respond asking for a refund via original payment method
9.12.25 - Email from them saying for security and confidentiality reasons, I cannot get a refund. Only wait for replacements or take store credit.
9.15.25 - Email stating still no refund but offer non domestic replacement
9.16.25 - Email offering better but non domestic replacement. Confirm replacement if it is quick ship
9.17.25 - Email from them offering different replacement which is closer to what I ordered
9.18.25 - Confirm replacement
9.22.25 - Email them to ask about shipping
9.23.25 - Website offline
Apparently this is their refund policy and is stated somewhere on their website, but I can't find where it says this. Upsteroid has been apologetic and I have been patient.....I expected some delays since I ordered over a holiday weekend but not this many. Their customer service has been okay....but every response takes 24 hours to receive. They state they can not issue refunds due to confidentiality which to me...does not make much sense
I searched the forums and they get great reviews, so trusted that they had access to the stock they advertise, but now I know they don't. I am going to have to delay the start of my bulk and be out a lot of money....
Any advice?
8.29.25 - Placed and paid for order
- Payment is confirmed / validated
8.30.25 - Email stating order is in preparation
9.2.25 - Another email stating or is in preparation
9.5.25 - Emailed them to double confirm my mailing address
9.8.25 - Email from them saying to wait for tracking
9.9.25 - Email from them saying thank you for your patience
9.11.25 - Email from them saying my order can't be filled
- Respond asking for a refund via original payment method
9.12.25 - Email from them saying for security and confidentiality reasons, I cannot get a refund. Only wait for replacements or take store credit.
9.15.25 - Email stating still no refund but offer non domestic replacement
9.16.25 - Email offering better but non domestic replacement. Confirm replacement if it is quick ship
9.17.25 - Email from them offering different replacement which is closer to what I ordered
9.18.25 - Confirm replacement
9.22.25 - Email them to ask about shipping
9.23.25 - Website offline
Apparently this is their refund policy and is stated somewhere on their website, but I can't find where it says this. Upsteroid has been apologetic and I have been patient.....I expected some delays since I ordered over a holiday weekend but not this many. Their customer service has been okay....but every response takes 24 hours to receive. They state they can not issue refunds due to confidentiality which to me...does not make much sense
I searched the forums and they get great reviews, so trusted that they had access to the stock they advertise, but now I know they don't. I am going to have to delay the start of my bulk and be out a lot of money....
Any advice?
