That's great to hear
Approved Suppliers and Steroid sponsors
Contemplated if posting this was worth it - and decided to post for advice.
Placed a large order (more than $1k & a lot of money for me) with UPsteroid for my upcoming bulk from a domestic warehouse. Domestic for fast delivery and no customs.
8.29.25 - Placed and paid for order
- Payment is confirmed / validated
8.30.25 - Email stating order is in preparation
9.2.25 - Another email stating or is in preparation
9.5.25 - Emailed them to double confirm my mailing address
9.8.25 - Email from them saying to wait for tracking
9.9.25 - Email from them saying thank you for your patience
9.11.25 - Email from them saying my order can't be filled
- Respond asking for a refund via original payment method
9.12.25 - Email from them saying for security and confidentiality reasons, I cannot get a refund. Only wait for replacements or take store credit.
9.15.25 - Email stating still no refund but offer non domestic replacement
9.16.25 - Email offering better but non domestic replacement. Confirm replacement if it is quick ship
9.17.25 - Email from them offering different replacement which is closer to what I ordered
9.18.25 - Confirm replacement
9.22.25 - Email them to ask about shipping
9.23.25 - Website offline
Apparently this is their refund policy and is stated somewhere on their website, but I can't find where it says this. Upsteroid has been apologetic and I have been patient.....I expected some delays since I ordered over a holiday weekend but not this many. Their customer service has been okay....but every response takes 24 hours to receive. They state they can not issue refunds due to confidentiality which to me...does not make much sense
I searched the forums and they get great reviews, so trusted that they had access to the stock they advertise, but now I know they don't. I am going to have to delay the start of my bulk and be out a lot of money....
Any advice?
Placed a large order (more than $1k & a lot of money for me) with UPsteroid for my upcoming bulk from a domestic warehouse. Domestic for fast delivery and no customs.
8.29.25 - Placed and paid for order
- Payment is confirmed / validated
8.30.25 - Email stating order is in preparation
9.2.25 - Another email stating or is in preparation
9.5.25 - Emailed them to double confirm my mailing address
9.8.25 - Email from them saying to wait for tracking
9.9.25 - Email from them saying thank you for your patience
9.11.25 - Email from them saying my order can't be filled
- Respond asking for a refund via original payment method
9.12.25 - Email from them saying for security and confidentiality reasons, I cannot get a refund. Only wait for replacements or take store credit.
9.15.25 - Email stating still no refund but offer non domestic replacement
9.16.25 - Email offering better but non domestic replacement. Confirm replacement if it is quick ship
9.17.25 - Email from them offering different replacement which is closer to what I ordered
9.18.25 - Confirm replacement
9.22.25 - Email them to ask about shipping
9.23.25 - Website offline
Apparently this is their refund policy and is stated somewhere on their website, but I can't find where it says this. Upsteroid has been apologetic and I have been patient.....I expected some delays since I ordered over a holiday weekend but not this many. Their customer service has been okay....but every response takes 24 hours to receive. They state they can not issue refunds due to confidentiality which to me...does not make much sense
I searched the forums and they get great reviews, so trusted that they had access to the stock they advertise, but now I know they don't. I am going to have to delay the start of my bulk and be out a lot of money....
Any advice?
answered you here
Upsteroid Advice
Contemplated if posting this was worth it - and decided to post for advice. Placed a large order (more than $1k & a lot of money for me) with UPsteroid for my upcoming bulk from a domestic warehouse. Domestic for fast delivery and no customs. 8.29.25 - Placed and paid for order...
anabolex.com
I know its frustrating but lets see when @Jayne Scott answers
Thank you @GHgut4life I'm on it, appreciate your commentanswered you here
please dont post multiple threads brotherUpsteroid Advice
Contemplated if posting this was worth it - and decided to post for advice. Placed a large order (more than $1k & a lot of money for me) with UPsteroid for my upcoming bulk from a domestic warehouse. Domestic for fast delivery and no customs. 8.29.25 - Placed and paid for order...
I know its frustrating but lets see when @Jayne Scott answers
Dear @NYC64
First of all, I would like to express my unreserved apology for the inconvenience and regret the delay to your bulking plan.
Please do not be offended.
I will personally take this up with management, but could you be so kind as to furnish me ASAP with a bit more detail, like your order number for example.
Once again, I apologize for the inconvenience and reassure you of my commitment to make things right with you.
In addition, feel free to send me a DM as a means of communication henceforth.
Regards
Jayne
Dear @NYC64
Thank you for your patience.
I was informed that the issue(s) stem from a misunderstanding in the availability of stock in line with your order preference.
However, I was also informed that a solution is been worked on to get your required products delivered.
And although we do not issue real currency refunds, I was informed that you will receive a commercial gesture commensurate to the inconvenience caused albeit we understand that nothing can substitute the time you have lost particularly as it has to do with your bulking program. For that I once again tender an unreserved apology.
While a solution is been actively and urgently sought, I have been informed that you will receive a coupon for the value of your order in addition to 10% as a gesture for the inconvenience.
I was told a reply to your ticket has already been made even as I write this.
I will continue to monitor the situation and gt back to you as soon as I have more information.
Regards
Jayne
UPDATE:
This has been totally resolved. While I wasn't able to get the Primo I originally wanted, I was able to select other compounds as replacement. Everything shipped quickly and has been received.
Jayne was amazing and I don't think I could have gotten this resolved without her. Even though I wasn't able to get what I want, I am pretty happy with the way this got wrapped up.
This has been totally resolved. While I wasn't able to get the Primo I originally wanted, I was able to select other compounds as replacement. Everything shipped quickly and has been received.
Jayne was amazing and I don't think I could have gotten this resolved without her. Even though I wasn't able to get what I want, I am pretty happy with the way this got wrapped up.
Dear @NYC64
I'm very happy for you and grateful for your patience and patronage. I'm here whenever you need any assistance. Much appreciated.
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