That's great to hear
Approved Suppliers and Steroid sponsors
Contemplated if posting this was worth it - and decided to post for advice.
Placed a large order (more than $1k & a lot of money for me) with UPsteroid for my upcoming bulk from a domestic warehouse. Domestic for fast delivery and no customs.
8.29.25 - Placed and paid for order
- Payment is confirmed / validated
8.30.25 - Email stating order is in preparation
9.2.25 - Another email stating or is in preparation
9.5.25 - Emailed them to double confirm my mailing address
9.8.25 - Email from them saying to wait for tracking
9.9.25 - Email from them saying thank you for your patience
9.11.25 - Email from them saying my order can't be filled
- Respond asking for a refund via original payment method
9.12.25 - Email from them saying for security and confidentiality reasons, I cannot get a refund. Only wait for replacements or take store credit.
9.15.25 - Email stating still no refund but offer non domestic replacement
9.16.25 - Email offering better but non domestic replacement. Confirm replacement if it is quick ship
9.17.25 - Email from them offering different replacement which is closer to what I ordered
9.18.25 - Confirm replacement
9.22.25 - Email them to ask about shipping
9.23.25 - Website offline
Apparently this is their refund policy and is stated somewhere on their website, but I can't find where it says this. Upsteroid has been apologetic and I have been patient.....I expected some delays since I ordered over a holiday weekend but not this many. Their customer service has been okay....but every response takes 24 hours to receive. They state they can not issue refunds due to confidentiality which to me...does not make much sense
I searched the forums and they get great reviews, so trusted that they had access to the stock they advertise, but now I know they don't. I am going to have to delay the start of my bulk and be out a lot of money....
Any advice?
Placed a large order (more than $1k & a lot of money for me) with UPsteroid for my upcoming bulk from a domestic warehouse. Domestic for fast delivery and no customs.
8.29.25 - Placed and paid for order
- Payment is confirmed / validated
8.30.25 - Email stating order is in preparation
9.2.25 - Another email stating or is in preparation
9.5.25 - Emailed them to double confirm my mailing address
9.8.25 - Email from them saying to wait for tracking
9.9.25 - Email from them saying thank you for your patience
9.11.25 - Email from them saying my order can't be filled
- Respond asking for a refund via original payment method
9.12.25 - Email from them saying for security and confidentiality reasons, I cannot get a refund. Only wait for replacements or take store credit.
9.15.25 - Email stating still no refund but offer non domestic replacement
9.16.25 - Email offering better but non domestic replacement. Confirm replacement if it is quick ship
9.17.25 - Email from them offering different replacement which is closer to what I ordered
9.18.25 - Confirm replacement
9.22.25 - Email them to ask about shipping
9.23.25 - Website offline
Apparently this is their refund policy and is stated somewhere on their website, but I can't find where it says this. Upsteroid has been apologetic and I have been patient.....I expected some delays since I ordered over a holiday weekend but not this many. Their customer service has been okay....but every response takes 24 hours to receive. They state they can not issue refunds due to confidentiality which to me...does not make much sense
I searched the forums and they get great reviews, so trusted that they had access to the stock they advertise, but now I know they don't. I am going to have to delay the start of my bulk and be out a lot of money....
Any advice?
answered you here
Upsteroid Advice
Contemplated if posting this was worth it - and decided to post for advice. Placed a large order (more than $1k & a lot of money for me) with UPsteroid for my upcoming bulk from a domestic warehouse. Domestic for fast delivery and no customs. 8.29.25 - Placed and paid for order...
anabolex.com
I know its frustrating but lets see when @Jayne Scott answers
Thank you @GHgut4life I'm on it, appreciate your commentanswered you here
please dont post multiple threads brotherUpsteroid Advice
Contemplated if posting this was worth it - and decided to post for advice. Placed a large order (more than $1k & a lot of money for me) with UPsteroid for my upcoming bulk from a domestic warehouse. Domestic for fast delivery and no customs. 8.29.25 - Placed and paid for order...
I know its frustrating but lets see when @Jayne Scott answers
Dear @NYC64
First of all, I would like to express my unreserved apology for the inconvenience and regret the delay to your bulking plan.
Please do not be offended.
I will personally take this up with management, but could you be so kind as to furnish me ASAP with a bit more detail, like your order number for example.
Once again, I apologize for the inconvenience and reassure you of my commitment to make things right with you.
In addition, feel free to send me a DM as a means of communication henceforth.
Regards
Jayne
Dear @NYC64
Thank you for your patience.
I was informed that the issue(s) stem from a misunderstanding in the availability of stock in line with your order preference.
However, I was also informed that a solution is been worked on to get your required products delivered.
And although we do not issue real currency refunds, I was informed that you will receive a commercial gesture commensurate to the inconvenience caused albeit we understand that nothing can substitute the time you have lost particularly as it has to do with your bulking program. For that I once again tender an unreserved apology.
While a solution is been actively and urgently sought, I have been informed that you will receive a coupon for the value of your order in addition to 10% as a gesture for the inconvenience.
I was told a reply to your ticket has already been made even as I write this.
I will continue to monitor the situation and gt back to you as soon as I have more information.
Regards
Jayne
UPDATE:
This has been totally resolved. While I wasn't able to get the Primo I originally wanted, I was able to select other compounds as replacement. Everything shipped quickly and has been received.
Jayne was amazing and I don't think I could have gotten this resolved without her. Even though I wasn't able to get what I want, I am pretty happy with the way this got wrapped up.
This has been totally resolved. While I wasn't able to get the Primo I originally wanted, I was able to select other compounds as replacement. Everything shipped quickly and has been received.
Jayne was amazing and I don't think I could have gotten this resolved without her. Even though I wasn't able to get what I want, I am pretty happy with the way this got wrapped up.
Dear @NYC64
I'm very happy for you and grateful for your patience and patronage. I'm here whenever you need any assistance. Much appreciated.
Arctichydra
Growing Newb
What is there US domestic order processing time? The email I got confirming payment said 72 hours, i got that email 8 days ago.
upsteroid? not sure @Jayne Scott check in
Arctichydra
Growing Newb
@Jayne Scott
I do have an issue.
My order still shows payment pending, so I made a support account at upsteroid.help The support team got back to me asking for my payment info, which I provided, and they said it was all good. the order status changed to processing. But in the payment section it still shows pending?
I tried to reach out to their support again, But can now no longer login to the support login page shows that the site wants to verify the email, only i did not receive a verification link at the email I used.
All of this to say Upsteroid has some problems with their order handling process,
I do have an issue.
My order still shows payment pending, so I made a support account at upsteroid.help The support team got back to me asking for my payment info, which I provided, and they said it was all good. the order status changed to processing. But in the payment section it still shows pending?
I tried to reach out to their support again, But can now no longer login to the support login page shows that the site wants to verify the email, only i did not receive a verification link at the email I used.
All of this to say Upsteroid has some problems with their order handling process,
Hi @Arctichydra
Thank you for reaching out.
Can you kindly provide me with your order number, so that I can look into the issue and revert back ASAP.
Regards
P.S: BTW there are no issues with our order handling process.
Thanks @GHgut4life I'm waiting on the client to provide their order number.
However, there is a need for @Arctichydra to note that there is distinction between payment processing time, order processing, and the delivery time (specific to the warehouse - in this case US Domestic). Once I get the order number, I'll be able to know if a tracking number is available for the order.
Regards
Arctichydra
Growing Newb
I understand the processing time. Here is everything that has happened thus far.
Order was placed on Saturday 6th of June 2026, 01:15am
Payment was submitted then, I filled out their payment forum.
Payment verification did not happen until I reached out to their support team about it on the 9th . They asked for proof of payment. I provided it. The next day
On Wed, Jun 10 at 4:44 AM
Congratulations Chester, Our accounting department has confirmed your payment.
Your order No. UP3013379354 will be prepared soon (if all products are in stock) and shipped.
Your package tracking information will then be sent by email.
Kind regards,
UPsteroids.com team
Then following that I got the below message,
On Wed, Jun 10 at 9:45 AM
Your order is now taken care of by our shipping and logistics team. Your package is currently being prepared.
The preparation time is from 72h depending on the details of your order (delivery method, type of products, destination). You will be informed by an automated email containing all the necessary information to track your package as soon as your order is ready. For more information on shipping and delivery.
That is the last I herd from them. I reached out again to ask about the status and have not received a reply as of yet
Order was placed on Saturday 6th of June 2026, 01:15am
Payment was submitted then, I filled out their payment forum.
Payment verification did not happen until I reached out to their support team about it on the 9th . They asked for proof of payment. I provided it. The next day
On Wed, Jun 10 at 4:44 AM
Congratulations Chester, Our accounting department has confirmed your payment.
Your order No. UP3013379354 will be prepared soon (if all products are in stock) and shipped.
Your package tracking information will then be sent by email.
Kind regards,
UPsteroids.com team
Then following that I got the below message,
On Wed, Jun 10 at 9:45 AM
Your order is now taken care of by our shipping and logistics team. Your package is currently being prepared.
The preparation time is from 72h depending on the details of your order (delivery method, type of products, destination). You will be informed by an automated email containing all the necessary information to track your package as soon as your order is ready. For more information on shipping and delivery.
That is the last I herd from them. I reached out again to ask about the status and have not received a reply as of yet
Arctichydra
Growing Newb
forgot to quote you in the last message.
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